COMPETITOR COMPARISON
We’re often contacted by frustrated customers asking if we can repair or modify a door they bought elsewhere. Sadly, most of these doors need to be replaced — a costly mistake that can be avoided by understanding the key differences between a door from the Hidden Door Store and the competition.
 | Murphy Door | Hideaway | Maderra Shop | |
2 Year warranty on all parts of secret door | YES | NO | NO | No warranty info available online |
Shipping damage covered even if client signed for delivery | YES | NO | NO | NO |
Cancellation within 24 hours | FREE | 25% restocking fee | 25% restocking fee | FREE |
Cancellation after 24 hours | FREE | All sales are final | All sales are final | All sales are final |
Accepts returns | YES | At their sole discretion | NO | NO |
Contractor’s license status | Licensed | Bonded | Insured | in Good Standing |
Installation Service Offered | YES | NO | NO | NO |
Double-your-money-back Anti-Burglary Guarantee | YES | NO | NO | NO |
Years in Business | 20 | 11 | 9 | 4 |
Internal Structural Steel | YES | NO | NO | NO |
Variable Anti-sag adjustment | YES | NO | NO | NO |
Clever locking system comes standard | YES | NO | NO | NO |
Patented 5-axis adjustable hinges | YES | NO | NO | NO |
*comparisons based on website data as of October 1, 2024